10.QUESTIONS FOR ERROR CODES
Questions for Error Codes 73
QUESTIONS FOR ERROR CODES
Error codes on scan jobs
Job lists are recorded in the [Print Log], [Transmission Journal], [Reception Journal] and [Scan Log] page of
TopAccess. The following error codes are sometimes shown on these pages. These codes help you specify the cause of
an error you might encounter. It is recommended to take a memo of the displayed error code when you need to
contact your service representative.
The error codes are also shown on the [Log] screen of the touch panel. See the following list when you find an error
code on the touch panel. If the error code displayed is not in it, contact your service representative.
Email
Error code Description Corrective action
2C10, 2C12,
2C13, 2C20-
2C22
Wrong job status A system error has occurred during the sending of an e-
mail. Reattempt it. Check that the SSL/TLS and
authentication settings are specified properly in the SMTP
client setting. If the error still persists, contact your service
representative.
2C11, 2C62 Not enough memory Complete any running jobs first before the job in error is
reattempted. If the error still persists, turn the power OFF
and then back ON. Then reattempt the operation.
2C14 Invalid parameter specified If a template is being used, create it again. If the error still
persists, turn the power OFF and then back ON. Then
reattempt the operation.
2C15 Mail size exceeded limit or maximum
size
Send the jobs by dividing them into several ones.
2C30-2C33 Storage device access error Complete any running jobs first before the job in error is
reattempted. If the error still persists, turn the power OFF
and then back ON. Then reattempt the operation.
2C40 Failed to convert image file format If this error has occurred while converting the file to a
highly compressed PDF format, reattempt the operation. If
the error still persists, use the normal PDF format. When
this error has occurred while converting the file to other
than a highly compressed PDF format, turn the power OFF
and then back ON. Then reattempt the operation. If the
error still persists, contact your service representative.
2C43 Encryption error. Failure to create a file Perform the job again. If the error still persists, turn the
power OFF and then back ON. Then reattempt the
operation.
2C44 Creating a file was not allowed Creating an unencrypted file was not allowed. Configure
the encryption settings and reattempt the job in error. To
create an unencrypted file, ask your administrator.
2C45 Failure in making meta data Check that the template setting is correct and reattempt
the job in error. If the error still persists, turn the power
OFF and then back ON. Then reattempt the job in
operation.
2C50 Executed Email sending without
logging in being done by a user or
department in the setting which
requires authentication
Have a user or a department log in and reattempt the
operation.
2C60 Internal storage device full failure
during processing
Reduce the number of pages of the job in error and
reattempt the operation. In addition, check whether the
server or local storage device has sufficient space in its
storage capacity.
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