Toshiba E-Studio 857 - Common Problem Areas

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1 TROUBLESHOOTING FOR THE HARDWARE

44 Replacing a Toner Cartridge

Close the toner cover on the front of the equipment.

Toner supplying operation automatically starts.

Place the toner cartridge holder pushing it until it

stops.

Main Page

Default Chapter1
- Troubleshooting Guide1
Preface3
Chapter 1 TROUBLESHOOTING for the HARDWARE5
- Table of Contents5
When this Screen Is Displayed10
Messages Displayed on the Touch Panel12
Clearing a Paper Misfeed16
- Locating a Paper Misfeed16
- Clearing a Paper Misfeed17
- Paper Misfeed in the Reversing Automatic Document Feeder (Lower)18
- Paper Misfeed in the Reversing Automatic Document Feeder (Upper)19
- Paper Misfeed in the Drawers20
- Paper Misfeed in the Drawer of the Tandem Large Capacity Feeder21
- Paper Misfeed in the Bypass Tray21
- Paper Misfeed in the External Large Capacity Feeder (Optional)22
- Paper Misfeed in the Finisher, Hole Punch Unit and Inserter (All Optional)23
- Paper Misfeed Inside of the Equipment28
- Clearing Paper Misfeeds Caused by a Wrong Paper Size Setting32
- Misfeed When Printing from the Fax35
Clearing a Staple Jam37
- Staple Jam in the Finisher MJ-1027 / Saddle Stitch Finisher MJ-102837
- Staple Jam in the Saddle Stitch Finisher MJ-102938
- Staple Jam in the Saddle Stitch Unit40
Replacing a Toner Cartridge43
- Replacing a "Near Empty" Toner Cartridge47
Refilling with Staples49
- Refilling Finisher MJ-1027 / Saddle Stitch Finisher MJ-1028 Staples49
- Refilling Saddle Stitch Finisher MJ-1029 Staples50
- Refilling Saddle Stitch Unit Staples52
Cleaning the Hole Punch Dust bin54
Chapter 2 TROUBLESHOOTING for COPYING55
Copying Problems56
Chapter 3 TROUBLESHOOTING for PRINTING60
Print Job Problems60
- Clearing Print Job Errors60
- Cannot Remember the Document Password for a Private Print Job61
- Printing a Document Including Many Graphics Takes Time61
Printer Driver Problems62
- Cannot Print (Port Setting Problems)62
- Cannot Print (SNMP Community Name Problems)62
- Command Line Options Not Processed62
- Retrieval of Printer Configuration Failed63
- Cannot Change Settings on the [Device Settings] Tab63
Network Connection Problems64
- Cannot Print with the Equipment (Network Connection Problems)64
- Cannot Print with SMB Print64
- Cannot Print Properly with Appletalk Print65
Client Problems66
- Checking the Client Status66
Hardware Problems67
- Print Jobs Not Output67
Chapter 4 Troubleshooting for Scanning69
Scanning Problems70
- Cannot E-Mail My Scans70
- Cannot Find the Data Saved in the Shared Folder70
- Cannot Perform Scanning from a PC with Office 201370
Chapter 5 TROUBLESHOOTING for E-Filing72
E-Filing Web Utility Problems72
- E-Filing Web Utility Terminates the Session72
- Numerous Sub Windows Repeatedly Appear72
- Displaying the Items in the Contents Frame Takes a Long Time72
- Error Messages73
Chapter 6 TROUBLESHOOTING for NETWORK CONNECTIONS76
Locating the Equipment in the Network76
- Cannot Locate the Equipment in the Network76
- Cannot Locate the Equipment with Local Discovery78
- Equipment Does Not Respond to Ping Command80
LDAP Search and Authentication Problems81
- Network Shutdown Occurs or Touch Panel Disabled after LDAP Search81
- LDAP Authentication Takes a Long Time81
Printing Problems (Network Related)82
- SMB Print in a Windows Operating System Environment82
- Raw TCP or LPR Print in a Windows Operating System Environment83
- IPP Print in a Windows Operating System Environment83
- Novell Print in a Netware Environment84
- Macintosh Environment85
- Unix/Linux Environment85
Network Fax (N/W-Fax) Driver Problems86
- N/W-Fax Driver Installation Error Messages86
- N/W-Fax Driver General Errors87
- Fax Transmission Cannot be Performed with a Cover Sheet88
Client Software Authentication Problems89
- Cannot Log in Using Client Software89
- Printing Can be Made Even with Incorrect User Name and Password89
Chapter 7 CHECKING the EQUIPMENT STATUS with Topaccess92
Hardware Status Icons on Topaccess [Device] Tab92
Error Messages94
Error Codes96
- Error Codes on Print Jobs96
- Error Codes on Transmission and Reception97
- Error Codes on Scan Jobs100
Chapter 8 WHEN SOMETHING IS WRONG with the EQUIPMENT110
When You Think Something Is Wrong with the Equipment110
- General Operations110
- Originals and Paper111
Regular Maintenance112
Index113

Toshiba E-Studio 857 - Common Problem Areas

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