Toshiba E-studio2555c - Troubleshooting Guide Manual

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MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS

Troubleshooting Guide

Table of Contents

Default Chapter1
- Troubleshooting Guide1
Preface3
- Table of Contents5
Chapter 1 TROUBLESHOOTING for the HARDWARE10
When this Screen Is Displayed10
Messages Displayed on the Touch Panel12
Clearing a Paper Misfeed16
- Locating a Paper Misfeed16
- Clearing a Paper Misfeed17
- Paper Misfeed in the Reversing Automatic Document Feeder (Lower)18
- Paper Misfeed in the Reversing Automatic Document Feeder (Upper)19
- Paper Misfeed in the Drawer Feeding Portion20
- Paper Misfeed in the Large Capacity Feeder21
- Paper Misfeed in the Paper Feed Pedestal21
- Paper Misfeed in the Drawer22
- Paper Misfeed in the Drawer of the Large Capacity Feeder22
- Paper Misfeed in the Bypass Tray23
- Paper Misfeed in the Automatic Duplexing Unit24
- Paper Misfeed on the Paper Transport Path25
- Paper Misfeed in the Fuser Unit25
- Paper Misfeed in the Bridge Kit27
- Paper Misfeed in the Finisher and the Hole Punch Unit27
- Paper Misfeed in the Saddle Stitch Finisher and the Hole Punch Unit31
- Paper Misfeed in the Saddle Stitch Unit of the Saddle Stitch Finisher34
- Paper Misfeed in the Inner Finisher and the Hole Punch Unit39
- Clearing Paper Misfeeds Caused by a Wrong Paper Size Setting42
- Misfeed When Printing from the Fax45
Clearing a Staple Jam47
- Staple Jam in the Finisher47
- Staple Jam in the Saddle Stitch Unit51
Replacing a Toner Cartridge53
- Replacing a "Near Empty" Toner Cartridge56
Replacing the Waste Toner Box59
Refilling with Staples61
- Refilling Finisher Staples61
- Refilling Saddle Stitch Unit Staples64
Cleaning the Main Chargers and LED Print Heads67
Cleaning the Hole Punch Dust bin70
- Finisher / Saddle Stitch Finisher Hole Punch Unit70
- Inner Finisher Hole Punch Unit70
When Printed Sheets Overflow from the Exit Tray72
Chapter 2 TROUBLESHOOTING for COPYING73
Copying Problems74
Chapter 3 TROUBLESHOOTING for PRINTING78
Print Job Problems78
- Clearing Print Job Errors78
- Cannot Remember the Document Password for a Private Print Job79
- Printing a Document Including Many Graphics Takes Time79
Printer Driver Problems80
- Cannot Print (Port Setting Problems)80
- Cannot Print (SNMP Community Name Problems)80
- Command Line Options Not Processed80
- Retrieval of Printer Configuration Failed81
- Cannot Change Settings on the [Device Settings] Tab81
Network Connection Problems82
- Cannot Print with the Equipment (Network Connection Problems)82
- Cannot Print with SMB Print82
- Cannot Print Properly with Appletalk Print83
Client Problems84
- Checking the Client Status84
Hardware Problems85
- Print Jobs Not Output85
Chapter 4 Troubleshooting for Scanning87
Scanning Problems88
- Cannot E-Mail My Scans88
- Cannot Find the Data Saved in the Shared Folder88
- Cannot Perform Scanning from a PC with Office 201388
Chapter 5 TROUBLESHOOTING for E-Filing90
E-Filing Web Utility Problems90
- E-Filing Web Utility Terminates the Session90
- Numerous Sub Windows Repeatedly Appear90
- Displaying the Items in the Contents Frame Takes a Long Time90
- Error Messages91
Chapter 6 TROUBLESHOOTING for NETWORK CONNECTIONS94
Locating the Equipment in the Network94
- Cannot Locate the Equipment in the Network94
- Cannot Locate the Equipment with Local Discovery95
- Equipment Does Not Respond to Ping Command96
LDAP Search and Authentication Problems97
- Network Shutdown Occurs or Touch Panel Disabled after LDAP Search97
- LDAP Authentication Takes a Long Time97
Printing Problems (Network Related)98
- SMB Print in a Windows Operating System Environment98
- Raw TCP or LPR Print in a Windows Operating System Environment98
- IPP Print in a Windows Operating System Environment99
- Novell Print in a Netware Environment99
- Macintosh Environment100
- Unix/Linux Environment100
Network Fax (N/W-Fax) Driver Problems101
- N/W-Fax Driver Installation Error Messages101
- N/W-Fax Driver General Errors102
Client Software Authentication Problems103
- Cannot Log in Using Client Software103
Chapter 7 CHECKING the EQUIPMENT STATUS with Topaccess106
Hardware Status Icons on Topaccess [Device] Tab106
Error Messages108
Error Codes110
- Error Codes on Print Jobs110
- Error Codes on Transmission and Reception111
- Error Codes on Scan Jobs113
Chapter 8 WHEN SOMETHING IS WRONG with the EQUIPMENT120
When You Think Something Is Wrong with the Equipment120
- General Operations120
- Originals and Paper121
Regular Maintenance122
Index123

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