Chapter 4 TROUBLESHOOTING
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How can I check the remaining amount of
toner in a toner cartridge?
Follow the steps below:
1. Press Job Status button on the home screen.
2. Press the [Toner] tab.
3. When you have finished checking, press
[Close].
When a message is displayed on the touch panel
to inform you that the toner is low, prepare a new
toner cartridge. The equipment can still print
about 1000 pages aer this message has
appeared.
Replace the toner cartridge when a message is
displayed on the touch panel.
& Soware Troubleshooting Guide (PDF) :
“Chapter 1: CONFIRMING JOB STATUS ON THE
TOUCH PANEL” - “Confirming Job Statuses of
Printing/Copying/Scanning/Faxing”
Some functions written in the Operator’s
Manuals cannot be used.
This depends on the settings of this equipment or
the access privilege given to the user, even though
they are written in the Operator’s Manuals. For
details, contact your administrator.
I cannot print from my computer.
Check the following:
• Is the power turned on?
• Is the power cable plugged in? If it is not, turn the
MAIN POWER switch o, and then plug the power
cable into an outlet.
• Is the network cable disconnected? If it is
disconnected, connect it to the LAN port.
• Has toner or paper run out?
• Does the set number of pages exceed the
maximum allowed for the specific department or
user?
If the problem still occurs aer checking the
above, see the following guide or contact your
administrator:
& Soware Troubleshooting Guide (PDF) :
“Chapter 3: TROUBLESHOOTING FOR PRINTING”
or “Chapter 6: TROUBLESHOOTING FOR NETWORK
CONNECTIONS”
Other questions
How can I confirm or change the IP address
of this equipment?
Follow the steps below on the touch panel:
User Functions-User- > Admin > Network > IPv4
& MFP Management Guide (PDF) : “Chapter 2:
SETTING ITEMS (Admin)” - “Network”
The equipment does not recognize
the inserted USB media.
Confirm that the USB media is securely inserted to
the USB port.
USB media for this equipment must meet the
following conditions.
• Formatted in FAT16 or FAT32
• Only one partition
* Some USB media may not be recognized even if
it meets the conditions above. Try to use USB
media of other manufacturers that meet the
conditions above.
& Scanning Guide (PDF) : “Chapter 2: SCANNING
(BASIC OPERATION)” - “Saving Data to a USB
Storage Device”
& Printing Guide (PDF) : “Chapter 4: OTHER
PRINTING METHODS” - “Printing files from USB
media (USB Direct Printing)”