Toshiba Satellite A665 Series - Troubleshooting Flowchart

2 Troubleshooting Procedures
Satellite A660/A665 Series Maintenance Manual
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2.2 Troubleshooting Flowchart
If you know the location of the malfunction, turn directly to the appropriate section of this
chapter. If the problem is unspecified, use the flowchart in Figure 2-1 as a guide for
determining which troubleshooting procedures to execute. Before performing any
troubleshooting procedures, verify the following:
 Ask the user if a password is registered, if it is, ask him or her to enter the password.
 Verify with the customer that Toshiba Windows7 is installed on the hard disk. Operating
systems that were not preinstalled by Toshiba can cause the computer to malfunction.
 Make sure all optional equipment is removed from the computer.
 Make sure the floppy disk drive, if installed, is empty. If no ODD module is installed,
you should use an external ODD to run the diagnostics tests