157
If Something Goes Wrong
ExpressCard
®
 problems
8 In the Device Manager window, click or touch the 
Action menu and select Scan for Hardware 
changes
. 
9 Restart the computer normally. 
10 If the issue is not resolved, contact the card 
manufacturer for additional troubleshooting assistance.
Hot swapping (removing one ExpressCard
®
 and 
inserting another without turning the computer off) 
fails.
Follow this procedure before you remove an ExpressCard
®
:
1 If you are not currently on the Desktop, choose the 
Desktop tile on the Start screen, otherwise skip to step 2.
2 Prepare the card for removal by clicking on or touching 
the 
Show hidden icons button ( ), if necessary, in the 
notification area and then selecting the 
Safely Remove 
Hardware and Eject Media
 icon. 
3 Highlight, and then click or touch the item you would like 
to eject.
The 
Safe To Remove Hardware message appears.
4 Remove the device.
Never swap modules when the computer is in 
Hibernation or Sleep mode. This is known as “warm 
swapping” and is not supported. For more information 
on Hibernation and Sleep modes see “To place your 
computer in Sleep mode” on page 46.
The system does not recognize your 
ExpressCard
®
.
Refer to the ExpressCard
®
 documentation.
Removing a malfunctioning card and reinstalling it can 
correct many problems. 
An ExpressCard
® 
error occurs.
Reinsert the card to make sure it is properly connected.
If the card is attached to an external device, check that the 
connection is secure.
Refer to the card’s documentation that should contain a 
troubleshooting section.