TotalPond 52231 - Maintenance & Troubleshooting; Replacement Parts; Warranty

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EN EN
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Please call Customer Care before returning item to store: 1-888-412-6001
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• The lter may require cleaning from time to time for optimal
performance.
• The exterior surface of the lter box may need occasional
cleaning. Particularly if the openings in the top of the lter
box are obstructed. When cleaning the lter box use warm
water only. Do not use any chemicals that may destroy the
benecial bacteria.
• Remove the lter pads and clean with water and when
they are visibly soiled. For best results, clean the lter pads
weekly.
• Filter pads should be replaced annually or when visibly
deteriorating. Use Replacement Filter Pads #52233.
• The bioballs contain benecial bacteria. At least once a
year the entire system should be disassembled and cleaned
thoroughly using warm water. This should not be done during
the warm season as it may take up to 8 weeks to re-establish
the environmental balance. The best time of the year to
“breakdown” your system is in early spring before the water
temperatures begin to rise.
• Put all media back into the lter and reconnect the pump to
the power source when you are nished.
MAINTENANCE & TROUBLESHOOTING
Always disconnect units from the power source before
beginning any maintenance or work on the unit.
or contact Customer Care Monday - Friday
1-888-412-6001 customercare@totalpond.com
Visit our website: totalpond.com/replacement-parts
REPLACEMENT PARTS
WARRANTY
90 day warranty
For product maintenance videos visit totalpond.com
LIMITED WARRANTY
All pumps and electrical products are warrantied to the user against
defective material and workmanship, under normal working conditions.
This warranty period begins on the date of purchase by the original
purchaser.
APPLICATION
Warranty covers only properly installed and maintained units. Any
damage or modication to the cord or to the unit will terminate the
warranty. Pump warranty is limited to applications pumping fresh
water in a pond or fountain only. Other liquid applications or extreme
temperature uses must be approved in writing by the manufacturer.
Receipt and product date code are required for warranty claims.
WARRANTY CLAIM
Warranty claims must be made by calling Customer Care (at 1-888-
412-6001). If the item is determined to be defective, you will be given
authorization to return the defective part(s), freight pre-paid, along with
proof of purchase.
DISPOSITION
The manufacturer will make a good faith effort for prompt disposition
regarding all warranty claims. Returned product will be inspected to
determine cause of failure before warranty is applied. Warranty does
not cover any costs associated with the shipping, handling, installation
or removal of products or parts subject to this warranty. For products
damaged in transit, a claim should be led with the carrier.
DISCLAIMER
Any oral statements made about the product by the seller, the
manufacturer, the representatives, or any other parties do not
constitute warranties, should not be relied upon by the user, and are
not part of the contract for sale. The seller’s and manufacturer’s only
obligation, and buyer’s only remedy shall be for the manufacturer to
either replace and/or repair at the manufacturer’s sole discretion, the
product as described above. Neither seller nor the manufacturer shall
be liable for injury, loss or damages for lost prots, lost sales, injury to
person or property, or any other incidental or consequential loss arising
from any cause whatsoever, no matter whether based upon warranty,
contract, negligence or other misuse, and the buyer and user agree that
no other remedy shall be available to them. Before using, the buyer and
user shall determine the suitability of the product for the intended use,
and assume all risk and liability whatsoever in connection therewith.
The warranty and remedy described in this limited warranty is an
exclusive warranty and remedy in lieu of any other warranty or remedy
expressed or implied. All other warranties and remedies are hereby
expressly excluded, including but not limited to any implied warranty
or merchantability of tness for any particular purpose. This warranty
gives the buyer and user specic legal rights, and buyer and user may
also have other rights which vary from state to state. Some states
do not allow exclusioinis or limitations of incidental or consequential
damages, so the above limitations or exclusions may not apply to you.