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Totem CLASSIC - Wood Drying and Moisture Content; Warranty Information; Warranty Coverage and Exclusions

Totem CLASSIC
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3.2 Drying of wood and its moisture content
For wood, we generally speak of the moisture content, represented by H%, known as moisture content on dry basis (in relation to
oven dry wood).
Moisture content of wood:
Moisture content varies from 50 to 120% (or more) for saturated wood (green wood) and from 10 to 20% for air-dried wood It is this
value which is measured using our hygrometers. It is important to note that wood which contains too much moisture does not
produce heat and that the more moisture the wood contains the less warmth it will provide. Indeed, the heat output produced by
wood during burning is not used to warm you, it is used to evaporate the water that it contains. Furthermore, humid wood
increases carbon monoxide emissions by a factor of 2 to 4 compared with dry wood and encourages clogging of your appliance, in
this way decreasing its efficiency.
Furthermore, humid wood increases carbon monoxide emissions by a factor of 2 to 4 compared with dry wood and encourages
clogging of your appliance, in this way decreasing its efficiency. This is why wood must be dried for at least 15
18 months and stored in a sheltered, ventilated place, away from water and out of direct sunlight. Wood must
be resawn into logs, which encourages drying. The duration may vary but in the end, you must obtain wood
with moisture content always lower than 25%. This content can be checked using our hygrometers which can
be purchased from our distributers.
3.3 Types of fuel which are forbidden
Plastic
Liquids, solvents
Household waste
Hazardous or noxious waste
Electronic components
Lignite
Coal, petrol, alcohol…
Totem fireplaces are designed for domestic use. They should under no circumstances be used to incinerate waste of any kind.
It is forbidden to use treated wood which may produce toxic fumes and clog up the installation.
For your safety, you should also avoid intense fires. Recycled wood (pallets, joinery wood, planks…) must not therefore be
used as it results in overheating which could damage the appliance, the chimney connector and the chimney flue.
4 Warranty
4.1 Statutory warranty
The statutory warranty, complete and compulsory, stems from application of articles 1641 et. seq. of the Civil Code. If the buyer
proves that there is a latent defect, the manufacturer must legally make good any foreseeable consequences.
4.2 Contract guarantee
The aim of the contract guarantee, which in no way excludes the statutory warranty, is to guarantee the buyer against any
manufacturing faults or faulty material other than latent defects. The guarantee is valid for 5 years from the purchase date indicated
by the seller. It includes, during this period, free exchange of faulty parts (parts and labour). The appliance must be installed in such
a way as to allow fast and easy disassembly and reassembly (inspection panel compulsory).
4.3 The following are not covered by the warranty
- damage caused by something external to the appliance (e.g. broken glass due to mechanical shock),
- damage resulting from forms of energy, use or installations which do not comply with the manufacturer’s instructions and with
legal and regulatory requirements
- damage entailing the liability of a third party or resulting from a deliberate act or willful misconduct
- wearing parts (brickwork, vitro-ceramics, vermiculite reflectors and combustion grilles).
Covered
Moisture (%)
Net calorific
value (NCV)
These figures correspond to the mean for hardwoods.
100%
85%
70%
50%