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Need help?Do you have a question about the Totem MX1 and is the answer not in the manual?
Lithium-ion batteries are high energy and potentially flammable. Handle and store carefully, avoiding extreme temperatures and mechanical stress.
Charge partially charged batteries in a dry, room-temperature location. Best practice: fully discharge then fully charge. Use the LED indicator.
Battery range is affected by many variables including environmental factors, rider weight, posture, and bike settings.
Battery lifespan degrades over time due to charging habits, workload, temperature, and age, even if unused.
Store batteries in dry, well-ventilated areas away from heat. Avoid direct sunlight. For long storage, maintain 50% charge.
Explains the 'up'/'down' buttons for assistance levels, 'Mode' button functions, Trip odometer reset, and Settings interface.
Check tire pressure, tread, quick-release points, brakes, and chain lubrication. Avoid WD-40 for chain lubrication.
Clean frame, inspect for wear, clean and re-grease chain, check wheel rotation and spoke tension, tighten connections.
Check for rust, inspect brake cables/pads, check tire tread, clean/lube chain, check bearings, and inspect connections.
Covers Frame & Fork (Lifetime), Battery (1 Year), Motor (2 Years), Display (2 Years), and Wearable Parts (30 days).
Register your bike within 30 days of delivery on the website with order and serial number details.
Inspect bike upon arrival within 14 days for shipping damage. Contact support with photos for claims.
TotemUSA offers a free tune-up at a local bike shop after assembly for safety and optimal performance.
Distinguish between shipping damage and defects. Document suspected defects with photos/videos for resolution.
User error damage is not covered. Refunds are available within 14 days; restocking fees apply thereafter.
General| Motor Power | 500W |
|---|---|
| Battery Capacity | 48V 13Ah |
| Max Speed | 20 mph (32 km/h) |
| Brakes | Front and Rear Disc Brakes |
| Foldable | Yes |
| Weight Capacity | 265 lbs (120 kg) |
| Suspension | Front and rear suspension |
| Max Load | 265 lbs (120 kg) |
| Category | Electric Scooter |
| Max Range | Up to 25 miles (40 km) |
