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FAQ (Frequently Asked Questions)
Q1. What can I do if I cannot access the Internet?
A1. Check if the Internet is working properly by connecting a computer directly to the modem via an Ethernet cable. If not,
contact your Internet Service Provider.
A2. Tap Quick Setup on the menu screen to run the setup again.
A3. Tap Reboot & Reset on the menu screen, select Reboot to reboot the router and try again.
A4. If your Internet Connection Type is Dynamic IP, go through Quick Setup and enter the MAC address that is registered with
your ISP, then reboot both the modem and the router.
Q2. How do I restore the router to its factory default settings?
A1. Tap Reboot & Reset on the menu screen, and then tap Reset.
A2. While the router is powered on, press and hold the Reset button on the router until the router logo displays.
Q3. What can I do if I forgot my administrator password?
A. Refer to FAQ > Q2 > A2 to reset the router, and then create a new administrator password.
Q4. What can I do if I forgot my wireless network password?
A1. Tap Wireless Settings on the menu screen to obtain the security password, both for 2.4GHz and 5GHz wireless networks.
A2. For the Guest Network, the password displays on the home screen.
Note: To learn more about the router, please go to the website http://www.tp-link.com to download the user guide of your router.
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