Transcend 2 - Fault 9; Fault 11; Fault 12

Transcend 365, Transcend 3 and Transcend 2 Troubleshooting Guide
400287 Rev A
Page | 6
Fault 9
Issue: Bad Firmware Checksum
Causes:
• Firmware corruption – electrostatic discharge.
Troubleshooting:
1. Remove all power to reset the device
2. Attempt to run the device again
3. Set up an RMA if the error persists
Fault 11
Issue: Stalled Blower
Causes:
• Moisture in the CPAP
• Faulty blower motor or lose connections
Troubleshooting:
1. Run the drying mode on the CPAP and afterwards remove all power to reset the device
2. Attempt to run the device again
3. Set up an RMA if the error persists
Fault 12
Issue: Stalled Blower and Low Power Detected
Causes:
• Insufficient power to drive the blower
Troubleshooting:
1. Ensure adequate power supply
2. If using the battery, plug into an outlet. If on outlet try a new power supply (if available).
3. Reset the device and attempt therapy again
4. Set up an RMA if the error persists