Transcend 365, Transcend 3 and Transcend 2 Troubleshooting Guide
400287 Rev A
Dealer Troubleshooting Guide for Somnetics Devices
The following guide will provide the basic troubleshooting steps required prior to setting up an RMA. If
the troubleshooting fails the following information will be required in the RMA submittal:
a. Serial number of device
b. Date customer purchased
c. Detailed description of the issue or the fault code/indicator from below
d. Indicate what troubleshooting steps were taken
e. Dealer return address and Dealer Account Number
RMA’s must be submitted by email to RMA@somnetics.com with the above information included
Quick Find
Transcend 3 and Transcend 2
Flashing Yellow Droplet and Yellow Diamond
Flashing Red Droplet and X
Flashing Red X and !!!Heater Error!!!
No LED Lights (Unit Inoperable)
PAP Blows Excessively (and Shuts Down)
Discomfort Due to a Feeling of High Pressure
Nose or Throat Irritation
No Airflow from the Transcend 365 miniCPAP
Water Leaking from Reservoir
Water Leaking from the Weld of the Reservoir
How to Download Compliance