FAQ
6.1. The smartphone’s Bluetooth can not find the headphones
Please see point 3.2. and check if the headset is turn on or not. If the phone can not find the headset,
restart the headset and the phone and repeat the actions above.
6.2.The headphones do not connect to each other
a.Pull them out of the box and press the mode button for 8 seconds. Once the button is off, release the
button.
b.Press the headphones down for a period of 10 seconds, the indicator light will flash twice quickly and
then switch off.
c.Press the headphones for a long time for 3 seconds to switch them on and restore the connection
with the bluetooth device.
d.After the headphones have been reset to factory settings, they can not be automatically
reconnected to the last connected device. The functions must be reset.
6.3. The connection between the headset and the smartphone is not stable
a.The headphone’s battery is low, please charge it as soon as possible.
b.There is interference between the device and the headset or other electrical signals. Please keep the
earphones and the device unobstructed and try not to use them in a complicated environment.
c.The effective operating range of the headphones and equipment is generally 10 meters. In general, if
there is no obstacle in the middle, better functioning can be achieved. Once the established distance
has been exceeded, there may be interference and / or disconnection.
6.4.While playing music because it is not able to pause, change song.
This function requires that the device supports the AVRCP protocol (remote audio / video control
profile). Devices that do not support the protocol are not available. The Android smatphone must click
on the multimedia audio switch in the currently
connected device option.
6.5.Only the right ear is connected to the Bluetooth and it works.
a. The left earphone’s battery is low, recharged and used after charging
b.The coupling between left and right ear is untidy. Refer to 6.2 for coupling the left and right
earphones.
6.6.During the recharge, the indicator light is off.
a. Make sure the earphones are connected to the charging compartment.
b. If the headset is not used for a long period of time, the headset will enter the sleep state. At this
time, the indicator lights up for about 30 minutes.
Characteristic
Bluetooth version: 5.0
Frequency range: 2.402-2.480GHZ
Audio Format: Playback Time
Playback Time: 4-6H
Transmission power: Class II ?10M
Stanbdby time: 120H
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