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QUESTIONS? Just call 800.762.1142 for parts and service. For faster service, have the article number ready when when calling.
troubleshooting
Problem Possible Cause Prevention/Cure
Sudden drop in gas flow or
reduced flame height
Out of gas Exchange, refill or replace LP gas tank
Excess flow; safety device may have
been activated
1. Turn control knob to “
OFF”
2. Wait 30 seconds and light outdoor fireplace per
“Lighting” section
3. If flames are still too low, reset the overfilling
prevention device:
a. Turn control knob “ OFF”
b. Turn LP gas tank valve to “CLOSED”
c. Disconnect regulator
d. Turn control knob to (HIGH)
e. Wait one minute
f. Turn control knob to “ OFF”
g. Reconnect regulator and leak check
connections, being careful not to fully open
valve
h. Light outdoor fireplace per “Lighting” section
Irregular flame pattern, flame
does not run the full length of
burner
Burner ports are clogged or blocked Clean burner ports
Flame is yellow or orange
New burner may have residual
manufacturing oils
Burn outdoor fireplace for 15 minutes and reinspect
Spider webs or insect nest in burner/
venturi tube
Clean burner/venturi tube
Poor alignment of valve to burner/
venturi tube
Ensure burner/venturi tube is properly engaged with
valve
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