29
QUESTIONS? Just call 800.762.1142 for parts and service. For faster service, have the article number ready when when calling.
troubleshooting
Problem Possible Cause Prevention/Cure
Flame goes out
High or gusting winds Do NOT use outdoor fireplace in high winds
Low on LP gas Exchange, refill or replace LP gas tank
Excess flow valve tripped
Refer to “Sudden drop in gas flow or reduced flame
height”
Flashback (fire in venturi/
burner tube(s))
Burner and/or burner/venturi tube is
blocked
Clean burner and/or burner/venturi tube
Flame seems to lose heat
when burning in cold weather -
temperature below 50ºF
Ice has built up on the outside of the
LP gas tank because the vaporization
process is too slow
1. Turn LP gas tank valve to “CLOSED”
2. Turn control knob to “
OFF”
3. Replace with a spare LP gas tank
4. Reconnect LP gas tank per “Installing LP Gas
Tank” section
5. Follow “Checking for Leaks” section
6. Light outdoor fireplace per “Lighting” section
To Next Page
Loading...