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TR ENGINEERING LTD CUSTOMER AFTER SALES SERVICE INFORMATION
The Heat Pump comes with a 5 Year warranty, providing the Heat Pump is registered within 30 days from the date of
installation. 2 Years Parts and Labour, Years 3, 4 and 5, Parts only. Register online at:
www.trianco.co.uk/product-registration
Terms and Conditions apply, please see Trianco web site for details.
Please note you will require the full Heat Pump serial number to be able to register the unit. The serial number is
located on the right-hand side of the Heat Pump and can also be found on the box the Heat Pump came in.
A step-by-step guide to reporting a fault with your appliance.
A qualified field SERVICE ENGINEER is available to attend a breakdown or manufacturing fault occurring whilst the
appliance is under warranty.
The appliance must be made available for service during normal working hours, Monday to Friday (no weekend work
or bank holidays accepted).
A charge will be made where:
Our Field Service Engineer finds no fault with the appliance.
The cause of a breakdown is due to other parts of the plumbing/heating system or with equipment not
supplied by TR Engineering Ltd.
Where the appliance falls outside the warranty period.
The appliance has not been correctly installed, as recommended (see installation, operating and servicing
instructions.)
NOTE: Over 50% of all service calls made are found to have no appliance fault.
What to do in the event of an appliance fault or breakdown:
Step 1: Always contact your installer in the first instance, who must thoroughly check all their work PRIOR to
requesting a service visit from TR Engineering LTD.
Step 2: If your appliance has developed an in-warranty fault your installer should contact TR Engineering LTD for
assistance from site.
What happens if my Installer/engineer is unavailable?
Step 3: Contact TR Engineering LTD. We will provide you with the name and telephone number of our Service
Agent. However, a charge may apply if the fault is not covered by the appliance warranty (payment will be
requested on site by our independent Service Agent).
PLEASE NOTE: UNAUTHORISED INVOICES FOR ATTENDANCE AND REPAIR WORK CARRIED OUT ON THIS APPLIANCE
BY ANY THIRD PARTY WILL NOT BE ACCEPTED BY TR ENGINEERING LTD
Register your product online - www.trianco.co.uk/product-registration
SERVICE CENTRE AND TECHNICAL SUPPORT
Tel: 0114 257 2300 Fax: 0114 257 1419
Hours of Business
Monday to Thursday 8.30am - 5pm
Friday 8.30am - 2.30pm
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