10 | P a g e
TRIDENT AIR PLUS
COMMON TROUBLESHOOTING METHODS
Touch panel cannot be pressed
Voltage fluctuation could be the result of
prolonged use.
It is advised to turn off the power source and wait five seconds before
turning it back on.
The effects of purification and dust
removal are not immediately
apparent, and the air quality does
not significantly improve.
The device is without a filter.
The equipment is situated in a constrained
space or there are obstructions around,
which reduces the effect of purification.
The filters are dirty.
Set up the filter properly.
Remove the obstruction or find another location.
Clean filters.
Unacceptably loud running noise
Faulty fan.
Some object(s) dropped into the fan area.
Wheel balance is off.
Contact after-sales service centre.
Debris removal.
Moving it around and checking the wheels
The filter is fitted in reverse.
Align the bottom slot of the filter with the proper adjustment.
The device is not turning on.
Filter cover is open or improperly placed
filter
Put the cover and filter back on. Contact after-sales service centre.
Unplug, give it time to cool, and then reconnect.
If the problem persists, contact customer service.
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