Issue 2, 02/2013 1
SRS and XRS EID Stick Reader
Handheld EID Reader
LEVEL 1 SERVICE MANUAL
General information for servicing
Servicing of these components is only to be performed by qualified personnel.
Contents
General information for servicing ............................................................................................................. 1
Service Centre Requirements .................................................................................................................. 3
Product feedback ........................................................................................................................... 3
Technical bulletins .......................................................................................................................... 3
Returning a product ........................................................................................................................ 3
Service equipment.......................................................................................................................... 4
Documents you will require ............................................................................................................ 4
Parts diagram ........................................................................................................................................... 5
Parts list .................................................................................................................................................... 6
Troubleshooting ........................................................................................................................................ 8
Battery and charging problems ...................................................................................................... 8
Performance problems ................................................................................................................... 9
Scanning problems....................................................................................................................... 10
Unexpected behaviour during use ............................................................................................... 12
EziLink problems .......................................................................................................................... 14
LCD display problems (XRS EID Stick Reader only) ................................................................... 15
Connection problems ................................................................................................................... 16
Testing the stick reader .......................................................................................................................... 17
Testing the power connection (XRS EID Stick Reader only) ....................................................... 17
Testing the power connection (SRS EID Stick Reader only) ....................................................... 17
Testing the serial and USB connection (stick reader to PC) ........................................................ 17
Testing the Bluetooth wireless connection (stick reader to weigh scale indicator) ...................... 17
Testing the Bluetooth wireless connection (stick reader to PC) .................................................. 18
Testing the LCD (XRS EID Stick Reader only) ............................................................................ 20
Testing the buttons ....................................................................................................................... 20
Testing the battery........................................................................................................................ 20
Caring for the battery ......................................................................................................... 20
Battery information ............................................................................................................. 20
Battery problems ................................................................................................................ 20
Testing the real time clock battery voltage (XRS EID Stick Reader only) ................................... 21
To Next Page
Need help?
General
