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– Damage caused by abnormal environmental or unsuitable
operating conditions
– Damage caused by force majeure or natural disasters or
any other influences not within Truma’s responsibility
– Damage resulting from improper transport
3. Making a warranty claim
The warranty must be claimed with an authorised service part-
ner or at the Truma Service Centre. All the relevant addresses
and phone numbers can be found at www.truma.com, in the
“Service” section.
To ensure a smooth procedure, we should be grateful if you
could have the following details ready before contacting us:
– Detailed description of the defect
– Serial number of the unit
– Date of purchase
The authorised service partner or the Truma Service Centre
will then specify the further procedure. To avoid transport
damage, the affected unit must only be shipped upon prior
arrangement with the authorised service partner or the Truma
Service Centre.
If the warranty claim is recognised by the Manufacturer, then
the transport expenses shall be borne by the same. If no war-
ranty claim is applicable, the Consumer will be notified ac-
cordingly and any repair and transport expenses shall then be
the Consumer’s liability. We must ask you not to send in a unit
without prior arrangement.
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