Contacting Customer Service 6–3
TSI France Inc.
Hotel technologique
BP 100
Technopôle de Château-Gombert
13382 Marseille cedex 13
FRANCE
Telephone: +33 (0)4 91 11 87 64
Fax: +33 (0)4 91 11 87 65
E-mail: tsifrance@tsi.com
Retur n i n g f o r Servic e
Visit our website at http://rma.tsi.com and complete the on-line “Return
Merchandise Authorization” form or call TSI at 1-800-874-2811 (USA),
(651) 490-2811, or 001 651 490-2811 (International) for specific return
instructions.
Customer Service will need the following information:
The instrument model number
The instrument serial number
A purchase order number (unless under warranty)
A billing address
A shipping address
Use the original packing material to return the instrument to TSI. If you no
longer have the original packing material, remove the cyclone, cap or
seal the inlet orifice, and cover all connector ports to prevent debris from
entering the instrument. Package instrument for shipment ensuring the
front display and the inlet orifice inlet are protected.
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