Warranty
Venom-X is warranted to the ORIGINAL purchaser for the normal intended use for a period of one year from
the date of purchase.
If a defect covered under this warranty occurs, please contact your local distributor where you bought the
product from.
Note: Tuact Corp. doesn't handle and replace the defectives directly to users.
Technical Support
There are several ways to get technical support assistance for users.
1. Distributors supply the basic technical support.
2. Post message on Tuact forum, our tech team would get your question answered online.
3. Email to our technical support team at: support@tuact.com
4. Visit our web site at: www.tuact.com/support.html
Firmware
Pair the Mouse and Wand to Transceiver Box
Users can upgrade the Venom-X Transceiver Box and Mouse firmware. To find and upgrade the firmware
please run the Setup software, we release new firmware from time to time. The Setup software can find the
latest firmware for both the Venom-X Mouse and Transceiver Box, users can then download and upgrade.
Users can also save the firmwares to a local PC as backup or load the backup copy from PC to upgrade.
Venom-X Mouse and wand need pairing to the Transceiver Box, this is because it only talks to one Transceiver
box.
Please note that the Firmware upgrade and Setup software configuration DO NOT change the matching, our
factory always pair them before it was shipped. User DOES NOT need to pair the mouse and wand unless in the
following cases:
• Any of the devices are defective and user gets a new replacement device which is not paired previously.
• Try to connect the mouse or wand to another Transceiver box.
Venom-X Wand LED
Solid On – Power On
Fast flashing – In pair mode and waiting for matching.
Slow flashing – The wireless connection is lost, and trying to locate and connect to a matched
Transceiver Box.
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