TV Ears 2.3 System - Troubleshooting Common Issues

ENGLISH
Troubleshooting Guide
15
Problem:  ChecktheFollowing:
You hear static or
interference.
The lights on front of
transmitter do not light
up.
The charging light does
not come on when
headset is in the cradle.
•Theaudiocordiscompletelypluggedintoan
analog (RCA) audio OUT port of the audio
source.
•TheaudiocordisNOTpluggedintoadigital
audio out port, unless using a DAC.
•Thetransmitterispluggedintoaworkingpower
outlet.
•Theaudiocordispluggedintotheaudioportof
the transmitter completely.
•Theinfraredlightsofthetransmitterarefacing
the headset and are illuminated.
•Thetransmitteris3-5feetotheground.
•Besurethattheheadsetmodelmatchesthe
transmitter model. For example, you must use a
2.3 headset with a 2.3 transmitter.
•Coveralllargewindows.
•Cupyourhandoverthelightsandseeifthe
infrared lights are glowing red.
•MakesurethattheACpoweradapteris
completely plugged into a power outlet and the
12V port on back of the transmitter.
•Removeandreplaceheadsettorealigninthe
charging cradle.
•Useyourngertipstogentlyrocktheheadset
left to right, making sure the headset is sitting
properly in the charging cradle.
•MakesurethattheACpoweradapteris
completely plugged into a power outlet and the
12V port on back of the transmitter.
See step 3 of the Installation.