14. Troubleshooting
1) The power does not turn on:
- Make sure the earbud protection film has been removed.
- Charge the device for at least 30 minutes.
- If the power does not turn on even after charging, contact ODDICT Customer Service.
2) The device does not charge:
- Make sure the earbud protection film has been removed.
- Check whether the USB charging cable has been properly connected with the device.
- [Wireless charging] Check if the aluminum cover of the TWIG case is facing up.
- [Wireless Charging] Check if the TWIG case is correctly positioned at the charging location of the wireless
charging pad.
3) The device does not pair:
- Check whether the power of the Bluetooth device you want to connect is on.
- Check whether the Bluetooth feature within the Bluetooth device you want to connect is enabled
- Check whether the Bluetooth device you want to connect is within the supported range.
(Pairing is supported only within 3 feet)
- Check whether the Bluetooth profile within the Bluetooth device is compatible.
4) When there is no sound or music:
- Check whether the power of the device and the Bluetooth device is on
- Check whether music is being played within the connected Bluetooth device.
- Check whether the volume within the connected Bluetooth device is low.
5) When there is static noise or the sound cuts off:
- Check whether there is another electronic device nearby using the 2.4 GHz frequency band that is
connected to the Bluetooth device
- Check whether the connected Bluetooth device is within the proper communication distance to the device.
(Maximum communication range: 33 feet)
6) The other party cannot be heard while on a call:
- Check if the power of the Bluetooth device you want to connect is on.
- Check whether the volume within the connected Bluetooth device is low
7) Product does not operate or operation has stopped:
- Place the earbuds in the case, check the status indicator on the side of the case when it is closed,
and then open the case again to pair.
- If any of the above methods do not work, please reset the earbuds.
8) The device is paired with a PC/Laptop but does not work:
- PC/Laptops are equipped with various Bluetooth drivers depending on the manufacturer.
It is possible that the PC/Laptop you are trying to connect is not compatible with TWIG
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