Twin-Star International 25EF023GRA User Manual

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www.tsicustomerservice.comREV-1

1

Twin-Star International, Inc; Delray Beach, FL 33445

Made in China • Printed in China • Fabricado en China • Impreso en China • Fabriqué en China • Imprimé en Chine

www.tsicustomerservice.com

MODELS/ MODELOS/ MODÈLES :

18EF023GRA, 18EF023SRA, 23EF023GRA, 23EF023SRA,

25EF023GRA, 26EF023GRA, 28EF023GRA, 28EF023SRA,

32EF023GRA, 33EF023GRA, 33EF023SRA

Français P.18

Español P.10

For service questions, contact Classic Flame via www.classiclflame.com.

For sales inquiries, contact Sylvane at 1-800-934-9194.

Questions and Answers:

C
Cassandra AlvaradoAug 14, 2025
Why is my Twin-Star International 25EF023GRA Indoor Fireplace remote control not working?
- T
  Timothy WilkinsAug 14, 2025
  If your Twin-Star International Indoor Fireplace remote control isn't working, first replace the batteries. Then, operate the remote transmitter slowly and deliberately, pressing the buttons with a gentle, even motion. Avoid pressing buttons rapidly, as this can cause the transmitter to malfunction.
A
andrew92Aug 17, 2025
What to do if my Twin-Star International Indoor Fireplace display shows 'E3'?
- P
  pcampbellAug 18, 2025
  If the display on your Twin-Star International Indoor Fireplace shows 'E3', it means the manual reset overheat protection has been triggered. Inspect the heater to ensure that the air inlets and outlets are not blocked, as this can cause overheating. Unplug the heater for 5 minutes to allow it to cool down. Then, plug it back in and monitor it for any signs of overheating. If the problem persists, stop using the heater and contact customer service.

Twin-Star International 25EF023GRA Specifications

General

Brand	Twin-Star International
Model	25EF023GRA
Category	Indoor Fireplace
Language	English

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