Twin-Star International ClassicFlame 23II042FGL User Manual (English)

Questions and Answers:

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Mr. Patrick SmithJul 28, 2025
Why is my Twin-Star International ClassicFlame 23II042FGL remote control not working?
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  william57Jul 28, 2025
  Your Twin-Star International Indoor Fireplace remote control might not be working due to several reasons: the batteries might be dead (replace them), there might be a poor signal (operate the remote slowly, pressing buttons gently), or you might be too far from the fireplace (operate the remote within 20 feet of the control panel, pointing the remote at it).
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Victor Elliott MDJul 31, 2025
What to do if my Twin-Star International ClassicFlame 23II042FGL has no power and the logs don't glow?
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  Steven JordanAug 1, 2025
  If your Twin-Star International Indoor Fireplace has no power and the logs don't glow, ensure the unit is plugged into a standard 120V outlet and that the power is set to the “ON” position. Try pressing the power button several times.
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maria43Aug 5, 2025
Why doesn't my Twin-Star International Indoor Fireplace heater blow warm air?
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  Teresa PetersAug 6, 2025
  Your Twin-Star International Indoor Fireplace heater might not be blowing warm air because it is in cool down cycle (normal operation, will continue to run for several minutes before shutting down, during this time cool air will blow). Also, the thermostat setting might be preventing the heater from turning on. Adjust the temperature settings to ensure that the thermostat is set higher than the current room temperature.
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Stephen SnyderAug 9, 2025
What to do if my Twin-Star International ClassicFlame 23II042FGL display shows “ ”?
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  Mark BurgessAug 9, 2025
  If your Twin-Star International Indoor Fireplace display shows “ ”, verify there is a 3 foot clear space in front of the heater air outlet. Check your heater cord and plug connections. During use check frequently to determine if your plug outlet or faceplate is HOT! If so, discontinue use of the heater and have a qualified electrician check and/or replace the faulty outlet(s).
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stephensthomasAug 14, 2025
How to fix a Twin-Star International Indoor Fireplace when logs glow, but there is no flame effect?
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  fwardAug 14, 2025
  If the logs of your Twin-Star International Indoor Fireplace glow, but there is no flame effect, try pressing the flame button several times, as the flame effect may be turned off.
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Michelle MccarthyAug 18, 2025
What does it mean if the flame effect works, but the heater doesn't and the ember bed flashes on my Twin-Star International ClassicFlame 23II042FGL?
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  Cesar WilliamsAug 18, 2025
  If the flame effect works, but the heater function does not and the emberbed flashes when the heater button is pressed on your Twin-Star International Indoor Fireplace, it means the heater is disabled. To re-enable it, with the power on, press and hold the POWER button on the control panel for 10 seconds. Once re-enabled the emberbed lights will flash multiple times.