twotrees SP-5 - User Manual

The TWOTREES SP-5 is a customer-oriented 3D printer designed for continuous innovation and pursuit of excellence, aiming to provide users with a wonderful experience. This product manual offers comprehensive guidance for assembly, operation, and maintenance.

Function Description:

The TWOTREES SP-5 is a Fused Deposition Modeling (FDM) 3D printer capable of producing three-dimensional objects from digital designs. It features a single nozzle for extrusion and supports various filament types. The printer is designed for both TF card printing and online printing via PC, offering flexibility in operation. It incorporates a full-color touch screen for intuitive control and monitoring of printing processes. The machine's robust frame and precise motion components ensure stable and accurate printing.

Important Technical Specifications:

• Model: SP-5 Sapphire PLUS
• Color: Black
• Material: Sheet Metal
• Number of Nozzles: 1
• Filament Diameter: 1.75mm
• Nozzle Diameter: 0.4mm
• Heating Plate Size: 310x310mm
• Printing Size (LWH): 300x300x350mm
• Printing Accuracy: ±0.1mm
• Layer Thickness: 0.1-0.4mm
• XY Axis Positioning Accuracy: ±0.01mm
• Z Axis Positioning Accuracy: ±0.01mm
• Print Material: PLA, ABS, PETG, Wooden Filament
• Language: EN, RU, ES, FR, DEKR, ZH-CN
• File Format: STL, OBJ, JPG
• Print File Format: G-code
• Machine Size (LWH): 485x460x590mm
• Package Size (LWH): 630x540x250mm
• Machine Weight: 18kg
• Package Weight: 20kg
• Printing Method: TF Card / Online Printing (PC)
• Display: 3.5" Full Color Touch Screen
• Recommended Speed: 60mm/s
• Maximum Printing Speed: 200mm/s
• Electrical Requirement: 220V/110V 360W
• PC Requirement (Operating System): Windows, MAC Support
• Maximum Nozzle Temperature: 260°C (500°F)
• Maximum Heating Plate Temperature: 100°C (212°F)
• Operating Environment: Temperature: 5-40°C; Humidity: 20-60% RH
• Supported Software: Cura, 3DPrinterOS, Repetier-Host, and others

Usage Features:

• Assembly Process: The manual provides detailed, step-by-step instructions for assembling the printer, starting from installing the standing feet, frames, beams, and roof, to mounting the heating plate, lead screws, end stops, extrusion head, extruder, and filament holder. Each step includes diagrams and a list of required parts and screws.
• Intuitive Interface: The 3.5-inch full-color touch screen allows for easy navigation and control of the printer's functions, including language settings, leveling, preheating, and printing.
• Leveling System: The printer features a manual leveling process using five points on the heating plate. Users are instructed to adjust leveling screw nuts while using an A4 paper to check for proper nozzle distance, ensuring a smooth and even first layer.
• Filament Management: The SP-5 includes a filament holder and a filament sensor. Users are guided on how to insert the Teflon tube into the joint and feed the filament through the sensor and BMG extruder. The filament sensor helps detect material run-out, preventing print failures.
• Extrusion Control: The touch screen interface allows for precise control over extrusion, including setting extrusion length (e.g., 10mm) and speed (Normal). Users can visually confirm smooth and even filament extrusion.
• Connectivity: The printer supports printing from a TF card and online printing via a USB connection to a PC. It also includes a USB port for data transfer.
• Safety Guidelines: Emphasizes placing the printer in a well-ventilated, low-dust environment away from heat sources or flammable objects. It also advises adult supervision, caution with hot surfaces (nozzle and printing surface), and proper handling of electrical connections.
• Wiring Management: Instructions are provided for connecting various wires, including the heating plate wire, Y-axis end stop wire, fan wires, X-axis end stop wire, E-axis motor wire, and filament sensor wire. The manual also details how to hide and seal the wires within the printer case using profile cover strips for a tidy and safe setup.
• Preheating Function: Users can preheat the nozzle and heating plate to desired temperatures, with options to adjust temperature increments (1/5/10°C) and add to the target temperature.
• Error Reporting: The printer is equipped with an error reporting system to alert users to potential issues such as temperature limits being exceeded or not met for the heating plate and nozzle, and thermal runaway. Each error code (Err1 to Err7) is explained with possible causes and troubleshooting steps.

Maintenance Features:

• Regular Lubrication: The manual recommends regularly lubricating and maintaining the guide rails to ensure smooth operation and longevity of the printer.
• Cleaning: When cleaning debris from the hot end, users are advised to use provided tools and avoid direct contact with the heated nozzle to prevent personal injury.
• Troubleshooting: The error symbols and definitions section provides guidance on diagnosing and resolving common issues related to heating, temperature control, and electrical connections. For example, if the heating plate or nozzle exceeds temperature limits (Err1, Err2), users should check for shorted thermal interfaces. If temperatures are below minimum limits (Err3, Err4), a disconnected thermal interface should be checked. Heating failures (Err5, Err6) suggest checking configuration file settings or power supply. Thermal runaway (Err7) requires checking thermal sensitivity and PID values.
• After-Sales Service: TWOTREES offers a 12-month warranty from the date of purchase.
  • Missing/Damaged/Defective Parts: Free replacement (including shipping) within 7 days of receipt. After 7 days, parts are replaced for free, but shipping fees apply.
  • Customer Damaged Parts: Customer is responsible for the cost of parts and shipping fees.
  • Courier Company Loss/Damage: Lost or damaged shipments must be reported to the carrier within their claim window, and TWOTREES must be informed within 7 days of receipt. Photos or videos of damaged parts are required. Once the carrier dispute is settled, all communications with the carrier must be provided to TWOTREES. For missing or damaged parts, a Service Ticket needs to be filled out.
  • Major Component Replacement: If the LCD Panel, Power Supply, or Mainboard is defective, the customer needs to ship the part back to TWOTREES for a new replacement.
• Contact Information: For general inquiries, technical support, or after-sales questions, customers can contact TWOTREES via their website, Facebook group, or dedicated email addresses. They commit to responding within 24 hours.
• Additional Resources: The manual mentions that more information about the machine can be found on the TF card.