24
Section 6: Troubleshooting Guide
# of
Flashes
Trouble Type
Trouble Notes
Red Blue
On On No Signal Strength
l Verify SIM card is activated.
l Ensure the antenna cable is plugged securely into the radio connector.
l If the SIM is active, connect a battery to the unit and test various locations for
good/excellent signal strength.
l Connect an antenna extension kit (LTE-8ANT, LTE-15ANT, LTE-25ANT, LTE-
50ANT).
1 Off Wireless Network Trouble
l Ensure the SIM card has been activated.
l The antenna cable should be plugged securely into the radio connector.
l Ensure there is good signal strength (at least one green light ON).
l Verify the installation area is not experiencing a network outage.
2 Off Battery Trouble
l If a battery is not used in the installation, ensure that the "Internal Battery Con-
nected" is not selected in C24 Communications.
l If a battery is used in the installation, verify the battery is connected properly
l Measure the battery under load and verify it is charged to at least 12.5VDC. If not,
wait at least 1 hour for the battery to charge.
l Remove the battery and measure the voltage; the voltage should be at least 12VDC.
l Verify the input DC supply is rated at 13.8VDC @ 180mA minimum.
l Replace battery
3 Off Input Power Trouble
l
Ensure the power source connected to the 3G4010/LE4010 is providing 13.8VDC
@ 180mA.
1 Flash Insufficient Signal Strength
l Ensure the antenna cable is plugged securely into the radio connector.
l If the SIM is active, connect a battery to the unit and test various locations for
good/excellent signal strength.
l Connect an antenna extension kit (LTE-8ANT, LTE-15ANT, LTE-25ANT, LTE-
50ANT)
2 Flash Not Used
3 Flash
C24 Communications Con-
figurations Trouble
l
Ensure the SIM card is activated and correctly initialized through C24 Com-
munications.
1 On Radio/SIM Trouble
l Ensure the SIM Card is inserted correctly and firmly.
l Ensure the antenna cable is plugged securely into the radio connector.
2 On
Receiver Not Available
Trouble
l Contact the monitoring station to verify that the 3G4010/LE4010 programming is
correct (port, IP address, DNIS).
l Contact your central station to verify they are not experiencing any receiver issues.
3 On Supervision Trouble
l
Contact your central station to verify they are not experiencing any receiver issues.
4 On Tamper Trouble
l
Ensure the front cover is secured and the case tamper is closed.
The Red light will flash to indicate various trouble conditions outlined previously. If multiple trouble con-
ditions are present, the red light will flash according to the highest priority trouble. For example, if both a
3G4010/LE4010 wireless network trouble (one flash) and a low battery trouble (two flashes) are present; the
red light will flash one time. Once the 3G4010/LE4010 wireless network trouble condition is corrected, the
red light will then begin flashing two times.
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