Customer Service: 888-269-7477 MAKING AND ANSWERING CALLS 31
Switching Captioning Method During a Call
CapTel provides captions in two ways: either by fully-automated Auto
Captions or by operator Assisted Captions. Calls start in whatever method
you selected during setup. For more information, see Choosing Your
Captioning Preference on page 21.
If your calls start in Auto Captions, you can switch captioning methods
during a call to Assisted Captions. For example, if the telephone connection
is poor or there is static on the line, switching to Assisted Captions may
help improve accuracy. Assisted Captions also provides enhanced call
information, such as any background sounds, indicating whether the
caller’s voice is male or female, and sounds on the line like the “beep” of a
voicemail system.
To switch Captioning Methods during a call:
1. During a call, touch
Switch to
Assisted Captions
(Switch to CA) at the bottom of the display
screen. If you do not see
Switch to
Assisted Captions
, your call is already in Assisted Captions.
2. An operator (Captioning Assistant or CA) will come onto the line to help
facilitate captions for the remainder of your call. The screen indicates
that Assisted Captions is on.
If a CA is not immediately available, CapTel will continue captioning your
call in Auto Captions until a CA can join the call.
3. Once you hang up at the end of the call, the next call you make or
receive will start in Auto Captions again.
To change your Captioning Preference default setting, please press the blue
button to contact CapTel Customer Service for assistance.
555-8539
Call Time: 00:02:56May 13 1:36 pm
hello this is Tina's ower shop
how may I help you? okay and
where would you like them
delivered? great you said you
wanted roses any particular
color?
Font
Size
Options
Mic
Switch to
Assisted Captions
NOTENOTE
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