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International UP warranty
Warranty conditions:
The international UP warranty covers material- and workmanship faults and is valid for 24 months
from the delivery date.
The UP warranty covers the cost of materials and workmanship on gliders accepted by UP to fall
under the warranty. The UP warranty does not cover damage caused by accidents, or by changes
made to the glider. Likewise, parts that are damaged due to normal wear and tear are exempt
from warranty coverage. Fabric colour changes that do not influence the behaviour or safety of
the wing are not covered by the warranty, and neither are faults caused by the exposure to
solvents or salt water, or plain incorrect handling of the wing.
For any warranty claim to be accepted the following conditions must be adhered to:
The paraglider was used under normal circumstances and was maintained according to the
instructions given by UP International. Note that these include instruction for the correct
packing, storing and cleaning.
The paraglider was only used in accordance with its DHV certification.
A complete logbook showing all flights, with duration and location, must be presented upon
request.
Only original UP spares have been used, and only UP, or a UP affiliate service centre, has
performed repairs or service jobs on the paraglider.
A complete, correct registration card has been filled in and sent to UP within 14 days of the
purchase. Note that you may also register your paraglider with UP via the UP homepage:
www.up-paragliders.com>service>UP Product registration
UP reserves the right to refuse any claims not honouring one or several of these conditions.
However, in some cases an “ex gratia” settlement may be offered.
Checking the UP Guru
According to German and Austrian aeronautical legislation (§ 14 Abs. 5 LuftGerP) the owner of a
glider can check the airworthiness by his own, or authorise a third person (for example
manufacturer/importer) to do this.
To perform your own airworthiness check, UP International must give you a briefing. This briefing
could be done after an agreement with UP International and is only valid for the UP Guru. The
owner gets the so-called "Nachprüfanweisung" after completing a successful checking at UP
International.
Should the owner decide to check the wing by himself, or employ a 3
rd
party to do so, they must
make sure that UP’s guidelines are adhered to. Failing to do so will void the certification.
DHV and UP International highly recommend that you let the manufacturer/importer or a DHV
accepted service company do the check of airworthiness.
Packing and checking of the rescue system
Only by regularly having your rescue parachute repacked can you guarantee its flawless
operation! As with the glider, the rescue parachute should be examined every 2 years by either
the manufacturer or an authorised Service Centre. We offer a certified service for re-packing,
checking and installing the parachute into your harness. We will also carry out any repairs
necessary, all fully guaranteed.
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