Urive Classic ... 46 ... User's Guide
15. Consumer compensation regulations
Failures of the
performance or
the functions
occurs
naturally
while using
the product
in normal
conditions.
Cases that require consumer compensation
A/S service within
the warranty period
A/S service after the
warranty period
When a major repair work is required within 10 days after purchasing the product. Replacement
None
When an important part needs to be repaired within 1 month after purchasing the product. Replacement
When a major repair work is required within 1 month after the product is replaced. Replacement
When impossible to replace the product. Refunding
When
possible
to repair
When a defect is found Free-of-charge repair
Paid repair or paid
replacement
When failure occurs (4
th
occurrence) again even after the product was repaired 3 times
already for the same defect.
Replacement
When failure occurs (5
th
occurrence) again even after the product was repaired 4 times
already for problems with various parts.
When
impossible
to repair
If the company lost the product for which a customer requested a repair work.
Paid repair or paid
replacement
When impossible to repair the product as there is no part available for the repair work
within the period in which the parts should be kept in storage by the company.
When impossible to repair even when repair parts are available.
Paid repair or paid
replacement
1) Cases in which failures occur due to the user’s mistakes.
- When a user is careless in handling the product (When the product fails or gets damaged because of dropping, shock, breakage,
excessive use, or errors in using the product)
- When the user makes the product fail or get damaged on purpose or by mistakes.
- When the product fails or gets damaged as users themselves or a third-party person repaired or modified the product.
- When the product fails or gets damaged as the parts, expendable items and optional items that are not designated by the company
were used.
2) Other cases
- When the product gets damaged because of natural disasters (including fires, flooding and earthquakes)
- The lifetime of expendable items runs out - Because of external causes
Paid repair Paid repair
* Except for the main body, separate warranty periods will be applied for ancillary components and expendable items
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