9
TROUBLESHOOTING
Please note that if you try to insert or remove a book cartridge without first
turning the unit OFF, you may experience a malfunction. If this happens,
and the unit does not respond to pressing the ON/OFF button, disconnect
the AC adaptor from the main unit or remove the batteries. Then reconnect
the adaptor, or reinstall the batteries.
TECHNICAL SUPPORT
If you have a problem that cannot be solved by using this manual, we
encourage you to visit us online or contact our Consumer Services
Department with any problems and/or suggestions that you might have. A
support representative will be happy to assist you.
Before requesting support, please be ready to provide or include the
information below:
• The name of your product or model number (the model number is typically
located on the back or bottom of your product).
• The actual problem you are experiencing.
• The actions you took right before the problem started.
Internet www.vtechuk.com
Phone: 01235 546810 (from UK), or +44 1235 546810 (outside UK)
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