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7 FAULT FINDING
The hearth cannot be lit
Possible causes:
• No fuel is in the burner module.
• The fuel level is too low.
• The burner’s safety system makes it hard to start.
• The fuel being used is incorrect, or has been diluted by excess cleaning liquid or the like.
• The regulator lid is not fully open.
Measures:
• Add fuel.
• Start the burner according to the instruction in Section . point .
• Change the fuel. See Section .. for recommendations.
• Move the regulator lid toward the hearth’s opening until it stops. If the burner opening is not fully
exposed, see the assembly instructions to position it correctly. If this does not help, contact the place of
purchase for the nearest service technician.
The hearth starts but goes out again
Possible causes:
• Low fuel level.
• The regulator lid is not fully open.
• The burner’s safety system makes it hard to start.
Measures:
• Repeat the starting procedure.
• Add fuel.
• Start the burner according to the instruction in Section . point .
• Move the regulator lid toward the hearth’s opening until it stops. If the burner opening is not fully
exposed, see the assembly instructions to position it correctly. If this does not help, contact the place of
purchase for the nearest service technician.
The flame is unstable or unusually large, or leans toward one side, or forms a strong vortex (whirl)
Possible causes:
• The flame is exposed to a draught.
• The hearth is leaning on its foot.
• The wrong type of fuel is being used.
Measures:
• An unusual flame can result if the flame is exposed to strong draught. This applies especially to draughts
from the side of the hearth. Try first to locate the source of the draught (open window, fan, AC etc.) and
stop it. If this is not possible, the hearth must be moved – see Section . for instructions about installation.
• The burner’s properties can be affected negatively if the hearth is leaning. Therefore, check this with a
liquid level. If the hearth is leaning, it must be positioned again.