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8
FAQs
WARNING: to reduce the risk of personal injury, unplug the vacuum cleaner before performing
maintenance/troubleshooting checks.
Is there an accessory missing?
• Check the ‘Parts Overview’ page in this guide to
make sure the part is definitely included in
your unit.
• If it is missing, we’re here to help. Simply call us
on 0844 412 8455
Why won’t the vacuum cleaner pick up?
• The dirt container may be incorrectly installed;
remove the dirt container from the unit by pressing
the dirt container release catch and then re-
attaching it to the unit, ensuring it is locked firmly
back into place.
• The filter may be clogged; refer to ‘Maintenance:
Cleaning the filters’ on pages 5 and 6.
• The dirt container may be blocked; refer to
‘Maintenance: Emptying and cleaning the dirt
container’ on page 5.
• There may be a blockage in the tube/hose.
Disconnect from the vacuum cleaner, carefully
remove any blockages found and reconnect
securely.
Why is dust escaping from the vacuum?
• The filter may be clogged; refer to ‘Maintenance:
Cleaning the filters’ on pages 5 and 6.
• The dirt container may be blocked; refer to
‘Maintenance: Emptying and cleaning the dirt
container’ on page 5.
• The dirt container may be incorrectly installed;
remove the dirt container from the unit by pressing
the dirt container release catch and then re-
attaching it to the unit, ensuring it is locked firmly
back into place.
What do I do if the unit/an accessory becomes
damaged or broken?
• We’re here to help. Simply call
0844 412 8455 or visit vax.co.uk
Why won’t the accessories pick up properly?
• Hose blockages: remove the hose from the unit.
Carefully remove any blockages found and
reconnect hose securely.
• Accessory blockages: remove accessory from
handle/tube. Carefully remove blockage and
re-attach to the vacuum cleaner.
• The accessory may be faulty. Simply call us on
0844 412 8455 for assistance.
Why will the vacuum cleaner not run?
• It may not be plugged into the electrical
socket correctly; ensure that the plug is pushed
in securely.
• The electrical socket may not be working properly;
check the fuse or breaker, or consult an electrician.
• The motor thermostat may have tripped; switch off
and unplug the vacuum cleaner, and leave for one
hour before switching the cleaner back on.
Why isn’t my brushbar rotating?
• The brushbar may not be turned on. Refer to the
operation section
(page 7).
• The unit may not be reclined. Refer to the
operation section (page 4).
• The brushbar may be jammed. Refer to the
maintenance section for how to reset the brushbar
(page 7).
Why is there a red light on the nozzle?
• The brushbar may be jammed. Refer to the
maintenance section for how to reset the brushbar
(page 7).
• If the red light still shows, we’re here to help.
Simply call us on 0844 412 8455
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