VELOWAVE GRACE - Basic Troubleshooting Guide; Throttle;Pedal Assist Issues; Reduced Speed and Range; Battery Charging Problems

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Basic Trouble Shooting
SYMPTOMS
CAUSES
SOLUTIONS
Throttle and pedal assist not
working
⚫ Battery off
⚫ Turn on battery
⚫ Battery installation
⚫ Reseat battery
⚫ LCD display not on
⚫ Turn on LCD display
⚫ Discharged battery
⚫ Charge battery
⚫ Brake sensors engaged
⚫ Inspect brake lever
Reduced speed
⚫ Low battery power
⚫ Charge battery
Reduced battery range
⚫ Low battery power
⚫ Charge battery
⚫ Low tire pressure
⚫ Inspect tire
⚫ Heavy load on bike
⚫ Adjust bike load
⚫ Driving on rough terrain
⚫ Adjust route
⚫ Using throttle only
⚫ Include pedal assist
Battery does not charge
⚫ Charger not properly
connected
⚫ Inspect connections
⚫ Battery temperature
⚫ Read the user manual for best
practices
⚫ Damaged charger
⚫ Replace charger
⚫ Issue with battery
⚫ Contact Support Team
E-bike making strange noises
⚫ Loose hardware
⚫ Tune-up and inspection needed
⚫ Issue on drivetrain
⚫ Maintenance needed
⚫ Issue with motor
⚫ Contact Support Team