If you think your unit is malfunctioning, check some of the following:
TYPE OF PROBLEM TRY THIS...
1 Nothing works. • See if the unit is plugged in.
• See if the breaker is receiving power from the house circuit breaker.
2 Condensation on windows • Adjust the humidity control knob as per instructions (see Section 3.0).
(air too humid). • Operate the unit at maximum speed (MAX.) during activities generating excess humidity
(family gatherings, extra cooking, etc.)
• Leave curtains half-open to allow air circulation.
• Store all firewood in a closed room with a dehumidifier or in a well ventilated room or store
the wood outside.
• Do not adjust the thermostat of your heating system below 18°C (64°F).
3 Air too dry. • Do not adjust your humidity control below -20°C (-4°F).
• Operate the unit at low speed (MIN). or in intermittent mode (with Lite-Touch Constructo).
• Temporarily use a humidifier.
4 Air too cold at the air • Make sure the stale air exhaust hood outside the house is not blocked.
supply grille. • Operate the unit at low speed (MIN.) or in intermittent mode (with Lite-Touch Constructo).
• Have the system’s balancing checked.
• Have the unit’s defrosting system checked.
• Install a duct heater.
5 The LED of the integrated
control is blinking red.
• There is a problem with the motor. The unit is OFF. Contact your installer.
6 The LED on the integrated • There is a problem with the thermistor. The unit is still working, but is always in defrost
control is blinking green. mode. Contact your installer.
7 The LED on the integrated • There is a problem with the motorized damper. The unit is OFF. For a 12-hour period,
control is blinking amber. the unit will try to reset the damper at every 20 to 30 minutes. After 12 hours, if the
problem is not solved, the unit stops trying to reset damper. Contact your installer.
8 The integrated control
• The 30-second boot sequence is not completed. See integrated control on page 4.
push button does not work.
If the problem continues, contact your installer at the phone number and address listed below or call the following number for authorized
service center nearest you:
• 1-800-567-3855 (CANADA AND U.S.A.)
YOUR INSTALLER’S ADDRESS
5.0 TROUBLESHOOTING
8
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