VeriFone Vx520 XEFB410 - User Manual

Vx520
XEFB410 – Retail
Select SOFTPAY-FDMS (if option appears)
Swipe Customer’s Card
Key Amount of transaction
Select Payment type (if option appears)
Press Enter
Select Yes to confirm amount
No to exit & restart
Terminal will connect to host
If approved – Merchant receipt will print
Select Yes to print customer receipt copy
No to skip customer copy
Select SOFTPAY-FDMS (if option appears)
Select SALE
Key Amount of Sale
Press Enter
Select Yes to confirm amount
No to exit & restart
Key Card #
Press Enter
Key Expiration date (MMYY format)
Press Enter
Terminal may prompt
 Card Present
 Phone Order
 CVV2 Indicator
 V-Code
 Order Number
 Address
 Zip Code
 Invoice Number
Terminal will connect to host
If approved – Merchant receipt will print
Select Yes to print customer receipt copy
No to skip customer copy
Select SOFTPAY-FDMS (if option appears)
Select REFUND
Key Amount of Refund
Select Yes to confirm amount
No to exit & restart
Swipe or Key customer’s card
If keying – press Enter after keying
If keying – key Exp date then Enter
Terminal will NOT connect to host
Merchant receipt will print
Select Yes to print customer receipt copy
No to skip customer copy
Select SOFTPAY-FDMS (if option appears)
Select VOID
Select Yes to void last transaction
Verify item
Select Yes to void
Terminal will NOT connect to host
Merchant receipt will print
Select Yes to print customer receipt copy
No to skip customer copy
Select SOFTPAY-FDMS (if option appears)
Select VOID
Select No
Select Inv# to search by invoice/item #
Acct# to search by last 4 of card
Key Invoice or last 4 of CC#
Press Enter
Verify item
Select Yes to void
Terminal will NOT connect to host
Merchant receipt will print
Select Yes to print customer receipt copy
No to skip customer copy
Select SOFTPAY-FDMS (if option appears)
Select ↓ (More key - purple key on far left)
Select SETTLEMENT
Terminal will print to report
...
Terminal will connect to host
…
Terminal will print confirmation slip
Sale - Swipe
Sale - Keyed
Refund – use for transaction already settled
Void Last – use to cancel transaction in Open batch
Void– use to cancel transaction in Open batch
Settlement / Close Batch

Summary

VeriFone Vx520 Retail Operations

Sale - Swipe Transaction

Process a credit card sale by swiping the card, entering amount, and confirming.

Sale - Keyed Transaction

Process a credit card sale by manually keying card details, amount, and expiry.

Refund Transaction Process

Process a refund for a previously settled transaction by keying card details and amount.

Void Last Transaction

Cancel the most recent transaction in an open batch without host communication.

Void Transaction Process

Cancel a transaction in an open batch by searching via invoice or card number.

Settlement and Batch Closing

Perform terminal settlement to close the batch and transmit transactions.

Authorization and Ticket Processing

Auth Only Transaction

Obtain an approval code for a transaction that will be processed later.

Ticket Only Transaction

Process a previously acquired approval code for a transaction during settlement.

Terminal Reporting and Utilities

Reprint Receipt

Reprint the last transaction receipt or any receipt from the open batch.

Summary and Totals Report

Print a report of transaction summaries and totals from the open batch.

Detailed Transaction Report

Print a detailed report listing all transactions in the open batch.

Terminal Response Codes and Errors

AVS & CVV;CVC Response Codes

Explanation of Address Verification System and CVV codes.

Terminal Response Codes Explained

Information on common terminal response codes like Invalid MID, Decline, or Comm Error.

VeriFone Vx520 XEFB410 Specifications

General

Memory	160 MB (128 MB Flash, 32 MB SDRAM)
Printer	Integrated thermal printer, 18 lines per second
Operating Temperature	0°C to 50°C (32°F to 122°F)
Weight	500 g
Processor	400 MHz ARM11
Display	128x64 pixel monochrome LCD
Connectivity	Dial-up, Ethernet
Card Readers	Magnetic stripe, Contactless
Power Supply	100-240V AC, 50/60Hz