How to access your voice mail from any phone, to
save your minutes
1. Dial your wireless number.
2. Once you hear the system greeting or your own
greeting, press # immediately to interrupt the
greeting and follow the prompts.
How to reset your voice mail password
1. Press
*
611 and Send (airtime-free) from your
wireless device or call 1-800-922-0204 (toll-free)
from any phone to reach the easy-to-use automated
Customer Service menu.
2. Enter or say your 10-digit wireless number
(if applicable).
3. When asked what you need assistance with, say
Voice Mail password.
4. You will then be asked to confirm if you want to reset
your password—say Yes.
5. All responses going forward will be entered using
your key pad. You will be asked for your 5-digit
billing zip code. Then follow the prompts for security
verification and resetting your password.
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