Verizon Quest NSQ412 User Manual

Four-Line Caller ID Telephone
NSQ412
OWNER’S MANUAL

Verizon Quest NSQ412 Specifications

General

Brand	Verizon
Model	Quest NSQ412
Internal Memory	8 GB
Bluetooth	4.0
USB	Micro USB
Network	CDMA
Camera	5 MP
Expandable Memory	Up to 32 GB via microSD

Summary

Important Safety Instructions

Key and Indicator Descriptions

Telephone Installation

Installing the Telephone on a Wall

Instructions for mounting the telephone securely on a wall using provided mounting holes or screws.

Basic Features

LED Illumination Status

Details the meaning of different LED patterns indicating the station's status like line usage and intercom.

Station Initialization Process

Answering Incoming Calls

Making Outgoing Calls

Switching Between Handset, Handsfree, and Headset

Placing Calls on Hold

Transferring Calls to Another Station

Redial and Auto Redial Functions

Intercom Operation Guide

Station Paging Procedure

Interchanging Intercom and Page Calls

Paging All Stations Simultaneously

Flash Key Functionality

Conference Call Setup

Do Not Disturb (DND) Feature

Power Failure Operation Mode

Advanced Feature Operations

Viewing Directory Entries

Editing Directory Entries

Dialing from Directory Entries

Viewing Speed Dial Entries

Editing Speed Dial Entries

Dialing from Speed Dial Entries

Caller ID Operation Overview

Setting Up Caller ID Operation

How to configure the telephone for optimal Caller ID display based on local dialing plans.

Receiving Caller ID Information

How Caller ID information is displayed during incoming calls and ring events.

Caller ID for Call Waiting Feature

Station Programming Guide

Getting Started with Programming

Language Setting Programming

Time and Date Setting Programming

Station Number Programming

Message Waiting Indicator Programming

Ringer On or Off Programming

Ringer Type Selection Programming

Line Usage Programming

Prime Line Preference Programming

Line Group Programming

Auto-Mute Feature Programming

Tone or Pulse Dial Programming

Flash Time Setting Programming

Hold Reminder Programming

New Caller ID LED Programming

Area Code Programming

Reset All Programming Function

Troubleshooting Common Problems

Can't Hear Ring Signal on All Lines

Can't Hear When Using Speakerphone

Wrong Number in Speed Dialing

No Caller ID Displayed Issues

Cannot Conference Two Lines

Cannot Transfer a Call to Another Station

(Auto)Redial Stops Working Unexpectedly

Radio Frequency Interference (RFI)

Troubleshooting an Inoperable Telephone