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accessed, press and hold the Power key to reset.
This eliminates any abnormal OS booting issues
caused by third party applications.
• If neither method is eective, reset the phone by
pressing the Power key and the Volume up key
at the same time, then select Wipe data / facto-
ry reset > Factory data reset > Reboot system
now to reset.
My phone has not responded for several minutes
• If your phone doesn’t respond, turn o your
phone by pressing and holding the Power key
until it turns o and then restart it again.
• If it still doesn’t work, reset the phone.
My phone turns o by itself
• Check that your screen is locked when you are
not using your phone, and make sure that the
Power key is not accidentally pressed while the
screen is unlocked.
• Check the battery charge level.
• If it still doesn’t work, reset the phone or update
software.
My phone can’t charge properly
• Make sure that you are using the TCL charger
that comes with the phone.
• Make sure that your battery is not completely
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