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• Check your subscription status with your opera-
tor (credit, SIM card valid, etc.).
• Make sure that you have not forwarded incoming
calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in aeroplane
mode.
The caller’s name/number doesn’t appear when a
call is received
• Check that you have subscribed to this service
with your operator.
• Your caller may have concealed his name or
number.
I can’t find my contacts
• Make sure that your SIM card is not broken.
• Make sure that your SIM card is inserted proper-
ly.
The sound quality of the calls is poor
• Adjust the volume during a call by pressing the
Volume key.
• Check the network strength. Move to a location
with stronger signal strength.
• Make sure that the receiver, connector and
speaker on your phone are clean.
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