127
Troubleshoong
Problem or Issue Possible Soluons
Remote Control is not 
working
1. Check whether something is obstrucng the 
display’s remote control receiver.
2. Check whether the baery polaries in the remote 
control are installed correctly.
3. Check whether the baeries need to be replaced.
The unit turns o 
unexpectedly
1. Check whether Sleep mode is enabled.
2. Check if there is a power outage in your area.
3. Turn on the display, provide an acve signal, and 
see if the problem is with the signal or external 
control system.
The power indicator 
is o, and there is no 
response
1. Ensure the power cable is connected and not loose.
2. Check that the power outlet is funconing properly 
and meets the required electrical requirement.
The display does not 
recognize the USB 
storage device
1. Ensure the drive is either formaed for FAT32 or 
NTFS.
2. If the USB storage device needs external power, 
connect its power adapter to an electrical outlet.
Video Not Working Properly
Problem or Issue Possible Soluons
No picture/No sound
1. Check the Power status.
2. Check the signal cable.
3. Use the remote control to ensure the input source 
seng is the same as the connected device.
Picture is unclear or 
cuts in and out
1. Check the signal cable.
2. Check if other electronics or dierent signal types 
are interrupng the signal.
3. An oponal acve video cable or oponal video 
extender is required for a long distance source.