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Troubleshooting
Please contact ViewSonic service team directly if you have questions, service needs, or require
technical assistance related on the use of your television.
Contact ViewSonic Service Team at:
http://www.ViewSonic.com
Or call our service team:
United States 1-800-688-6688
Canada 1-866-463-4775
Europe +44 (0) 207 382 8250
Problem Possible Solution
No power • Make sure the AC power cord is properly connected to the wall
outlet.
• Plug another electrical device (like a radio) to the power outlet to
verify that the outlet is supplying the proper voltage.
No picture • The TV station may be experiencing problems. Try another
channel.
• The Cable TV signal may be scrambled or encoded. Please
contact your local cable operator.
• Make sure that the cable connection to other components are
properly installed.
• Make sure that setup has been done correctly after connections.
• Make sure the correct input is selected and the input signal is
compatible.
Strange color, light color,
or color misalignment
• Ensure that the video cable is securely connected.
• The picture may appear dim in a brightly lit room.
• Adjust the display settings.
• Check the input signal setting.
No sound • Check your audio connections to other components are properly
installed.
• The MUTE button may have been pressed, try pressing this
button again.
• Check your audio settings, your TV audio may be set to
minimum.
• Press VOL + on the remote control.
Other Information
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