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is guide will assist in solving simple problems with the spa. If the problem cannot be solved using these procedures, contact your
authorized Villeroy & Boch Dealer.
Control panel displays an error message:
Cause: An error has occurred.
Solution: See Diagnostic Messages for specic errors.
Control pad and spa equipment do not operate:
Cause #1: No electrical power to spa.
Solution: Turn on or reset the RCD circuit breaker. If this does not solve the problem, have a qualied Electrician check the electrical
service.
Cause #2: e 20 or 30A fuse, depending on the system, has blown.
Solution: Contact your authorized Villeroy & Boch Dealer.
RCD breaker trips repeatedly:
Cause #1: Improper wiring to spa or RCD breaker is defective.
Solution: Consult with a qualied Electrician.
Cause #2: ere is a defective component on the spa.
Solution: Contact your authorized Villeroy & Boch Dealer.
Spa pump turns o during operation:
Cause #1: Automatic timer has completed its 30 or 60 minute cycle.
Solution: Turn on the pump.
Cause #2: Pump has overheated due to the vents on the equipment door being blocked.
Solution: Clear items away from vents.
Cause #3: e pump motor is defective.
Solution: Contact your authorized Villeroy & Boch Dealer.
Spa will not heat:
Cause #1: ermostat has been turned down or set to low heat range.
Solution: Adjust thermostat to desired temperature or set to high heat range.
Cause #2: High limit sensor has tripped.
Solution: Press any button to reset.
Cause #3: Heating system is defective.
Solution: Contact your authorized Villeroy & Boch Dealer.
Standard Spa light does not work:
Cause #1: Light bulb has burned out.
Solution: Replace light bulb.
Cause #2: Lighting system is defective.
Solution: Contact your authorized Villeroy & Boch Dealer.
Jets surge on and o:
Cause: Water level is too low or lters may be dirty.
Solution: Adjust water to the water level indication mark on the faceplate of the lter assembly. Clean the lters.
Spa pump will not turn on, creates a burning smell while running, or makes excessive noise while running:
Cause: Pump motor is defective. Running during high ambient outside temperatures, Excessive run time
Solution: Contact your authorized Villeroy & Boch Dealer.
Jets are weaker than normal or do not work at all, but the pump is running:
Cause #1: Jet handle(s) X Series are partially or fully closed. Valves are closed Series A & R JetPak II,
Solution: Open jet handle(s) / valve(s).
Cause #2: Filter cartridge is dirty.
Solution: See Cleaning the Filter.
Cause #3: ere is air trapped in the spa equipment or its face piping.
Solution: Remove the clamp to the air bleed line and remove the air line from the pump until air has purged out and you see water
ow and reconnect.
Cause #4: e suction tting(s) are blocked.
Solution: Remove any debris that may be blocking the suction tting(s).
TROUBLESHOOTING GUIDE
2016 V&B Owners Manual.indd 47 3/3/2016 1:46:58 PM
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