Make sure volume isn’t too low on speaker.
Other electronic household items can
interfere with signal, move speaker to
another location.
Restore speaker to factory settings.
Audio doesn’t play
Restore Speaker to Factory Settings
• Press and hold the button for 6 seconds.
• The speaker will acknowledge the reset and the logo LED
will slow blink white.
You can also factory reset your speaker through the Villo app
by tapping speaker settings in the app dashboard and selecting
factory reset.
TROUBLESHOOTING
Make sure speaker is powered on.
Make sure your device is connected to a Wi-Fi
network via a 2.4Ghz router.
Make sure your Wi-Fi password is correct.
Test internet connection.
Power speaker off and on, restart setup.
Uninstall and reinstall app.
Restore speaker to factory settings.
Make sure speaker is powered on.
Make sure Bluetooth is enabled.
Make sure device’s Bluetooth is enabled.
Power speaker off and on, restart setup.
Uninstall and reinstall app.
Restore speaker to factory settings.
Cannot connect to
Wi-Fi Network
Cannot connect to
Bluetooth
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