Advice for after-sales service
Appearance
- Reduce motor output
Description
- Temperature sensor
issue
- Visit the nearest after-sales
service
- Change motor controller unit
Appearance
- Reduce motor output
Description
- High temperature of
the motor
- Done by user
a. Reduce assist level
- Visit the nearest after-sales
service
- Change motor controller unit
Appearance
- Motor output stopped
Description
- Lora communication
error
- Done by user
a. Reboot the system and check
connection
- Visit the nearest after-sales
service
1.Check the connection between
lora and motor
2.Change Lora module
3.Change motor controller unit
Appearance
- Motor output stopped
Description
- Motor overheated
- Done by user
a. Turn off the system and wait
for the motor cool down
- Visit the nearest after-sales
service
- Change motor controller unit
Appearance
- Motor load default
value
Description
- Motor internal flash
error
- Done by user
a. Reboot the system
- Visit the nearest after-sales
service
- Reset motor parameter to default
value with dealertool.
- Change motor controller unit
Appearance
- Motor output stopped
Description
- Motor communication
issue
- Done by user
a. Turn e-bike OFF/ON b.
Check the connection
between display and motor
- Visit the nearest after-sales
service
- Check “Done by user” routine
again
- Check cables condition
- Change display
- Change motor controller unit
- Change display and motor
controller unit
Appearance
- Motor output stopped
Description
- Motor communication
issue
- Done by user
a. Turn e-bike OFF/ON
- Visit the nearest after-sales
service
- Check “Done by user” routine
again
- Change display
- Change motor controller unit
- Change display and motor
controller unit
Appearance
- Motor output stopped
Description
- Motor issue
- Done by user
a. Turn e-bike OFF/ON
- Visit the nearest after-sales
service
- Check “Done by user” routine
again
- Change motor controller unit