Viola Symphony Manual Rev 1 14 of 15 9
th
September 2005
SERVICE
Customers Within the USA
In the first instance please contact your local VIOLA dealer. Should they be unable
to assist you, please contact VIOLA by phone on 1-203-772-0435, by fax on 1-203-
772-0569, or by email at service@Violalabs.com. Please supply as much information
about the problem as possible, including the unit’s serial number and details of all
equipment in the system when the fault occurs.
If it becomes necessary to return your unit to the factory, you will be given a Return
Authorization (RA) number. This number must be clearly marked on the outside of
the shipping box. Returns without a RA number will not be accepted. Returns
received in non-standard packing will be replaced with new packing at the owner's
expense. If you need new packing, please contact your VIOLA dealer or the factory.
For units returned to the factory under warranty during the first year, VIOLA will pay
for the freight charges both ways. A VIOLA approved shipping company must be
used and the units will be returned to the customer using the same carrier, or an
equivalent service.
For units returned to the factory under warranty during years 2 to 5, the customer is
responsible for paying the shipping charges back to the factory. A VIOLA approved
shipping company must be used. Providing this condition is met, VIOLA will pay the
cost of shipping the units back to the customer.
VIOLA will not pay freight costs if units are returned without a RA number, or if no
fault is found. Customers are responsible for all freight charges for units returned for
non-warranty repairs.
Customers Overseas
Please contact your local VIOLA dealer, or the official VIOLA distributor in your
country. If they are unable to assist you, please contact VIOLA by phone on 1-203-
772-0435, by fax on 1-203-772-0569, or by email at service@Violalabs.com. Please
supply as much information about the problem as possible, including the unit’s serial
number and details of all equipment in the system when the fault occurs. Should it
become necessary for you to return your unit to VIOLA directly, the same conditions
as apply for US customers must be observed regarding freight charges and obtaining
Return Authorization numbers.
CONTACTING VIOLA
Should you need to contact VIOLA, please note that our office hours are 8 a.m. to 4
p.m. EST and that we cannot respond to telephone enquiries outside of these hours.
Address
315 Peck Street
New Haven, CT 06513
USA
Telephone
Fax
Email
1 203 772 0435
1 203 772 0569
info@Violalabs.com
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