VIVOHOME VB130 - Warranty

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SECTION G
Warranty
The VIVOHOME warranty program is our commitment to you.
We are committed to providing you with a high-quality product that
meets your needs and expectations. To demonstrate our confidence in
the durability and performance of our products, we offer the following
warranty.
This warranty program applies to any orders, purchases, receipts, or use
of any products sold by VIVOHOME and is valid for a period of 1 year
from the date of purchase. However, please note that this warranty
period is only valid for the original order. If you receive a repacement
order during the warranty period, it will not include a separate warranty
period.
Warranty Coverage
This warranty does not cover damage resulting from misuse, accident,
unauthorized modification, or any other circumstances not directly
reated to the manufacturing and design of the product, including but
not limited to:
Parts lost during use.
Normal wear and tear of products or parts.
Incorrect instalation (such as using the wrong voltage) or assembly.
Exceeding the bearing capacity of the product.
Use under extremely harsh conditions.
Improper cleaning or maintenance.
Damage caused by any reason other than the intended use of the
product.
Indirect loss or damage caused by the product.
Warranty Exclusions
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VIVOHOME will provide technical support, repacement, refund, or
other solutions based on the nature of the issue. If you wish to return
the original package for any reason, please contact us for confirmation
before proceeding. You can expect to receive a response within 48
hours.
Thank you for choosing VIVOHOME. We are committed to ensuring the
quality and satisfaction of your purchase. If you have any questions or
need assistance, please do not hesitate to contact our customer service
team.
If you find any defects that affect the use of the product or if the prod-
uct stops working and cannot be repaired during the warranty period,
please contact our customer service team at our email or via Amazon &
app’ s direct messaging service as soon as possible. Provide the follow-
ing information to expedite the process:
How to Make a Warranty Caim
Order number
Images and/or videos illustrating the issue
A detailed description of the problem
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