11
TROUBLESHOOTING
If the unit doesn’t keep score properly, please
try any of the following:
• Replace the batteries
• Raise the hoop above your head.
• Stay back 2’ or further from the hoop.
• Reposition the backboard so it is not in
direct sunlight.
• Pump up the ball to ensure it is fully
inflated.
Note: The score counting sensor on KidiGo Basketball Hoop works
best in indoor environments.
If for some reason the unit stops working or malfunctions, please
follow these steps:
1. Turn the unit Off.
2. Interrupt the power supply by removing the batteries.
3. Let the unit stand for a few minutes, then replace the batteries.
4. Turn the unit On. The unit should now be ready to use again.
5. If the unit still does not work, install a new set of batteries.
IMPORTANT NOTE:
If the problem persists, please call our Consumer Services
Department at 1-800-521-2010 in the U.S. 1-877-352-8697
in Canada, or visit our website vtechkids.com and fill out our
Contact Us form located under the Customer Support link.
Creating and developing VTech products is accompanied by a
responsibility that we take very seriously. We make every effort
to ensure the accuracy of the information, which forms the value
of our products. However, errors sometimes can occur. It is
important for you to know that we stand behind our products
and encourage you to contact us with any problems and/or
suggestions you might have. A service representative will be
happy to help you.
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