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To access the Half-Price Parts for Life programme or to lodge
a Warranty Claim, customers must ensure that their Vuly
product is registered with Vuly.
Customers who purchase directly from Vuly (through VulyPlay.
com, at the Vuly Showroom or over the phone) automatically
have their product registered.
Vuly offers half-price replacement parts to all customers for
the lifetime of their play set purchase through the Half-Price
Parts for Life programme.
This programme is subject to change at any time, and it
is only available to customers who have purchased either
through an Authorised Reseller or directly through Vuly.
Half-Price Parts for Life is only available to customers who
wish to replace parts that are core components of their play
set.
For the play sets, these parts include:
• Top Joiners
• Frame Tubes
• End Tubes
• Frame Legs
Customers who purchase through an Authorised Reseller
must register their product by visiting VulyPlay.com/Support
and completing the form with a proof of purchase.
8.0. Product registration
9.0. Half-price replacement parts
10.0. Warranty
All Vuly products are sold with a manufacturing warranty,
which assures that the item is free of defects in workmanship
and materials (“warranty”).
10.1. Warranty periods
Warranty periods do not reset for any reason, unless
the customer purchases a new product. In this case, that
particular item will be covered by its own warranty period. It
does not affect – nor will it increase – warranty periods for
other purchased items.
Warranty periods always commence from the date of item
delivery.
This warranty is for use under normal conditions, and it
applies for:
PLAY SETS
• 120 months [10 years] to the metal frame components.
• 36 months [3 years] to metal Swing components (e.g.
Spin Swing).
• 12 months [1 year] to textile and other Swing / Cubby
House components (e.g. Yoga Swing, Cubby Net, Cubby
Mat, Climbing Rope).
• Frame Joiners
• Swing Rails
• Spin Rails
• Cubby Rails
• Mat Frame Tubes
• May Frame Corners
• Cubby Mats
• Cubby Nets
• Cubby Tents
• Pads
• Climbing Ropes
• Sand Pits
The programme does not extend to individual Swings, Shade
Covers or accessories.
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