33 1-245711
5.0. Product registration
To access the Half-Price Parts for Life programme or to
lodge a Warranty Claim, customers must ensure that their
Vuly product is registered with Vuly.
Customers who purchase directly from Vuly (through
VulyPlay.com, at the Vuly Showroom or over the phone)
automatically have their product registered.
Customers who purchase through an Authorised
Reseller must register their product by visiting VulyPlay.
com/Support and completing the form with a proof of
purchase.
6.0. Half-price replacement
parts (Australia only)
Vuly offers half-price replacement parts to all customers
for the lifetime of their trampoline purchase through the
Half-Price Parts for Life programme.
This programme is subject to change at any time, and it
is only available to customers who have purchased either
through an Authorised Reseller or directly through Vuly.
Half-Price Parts for Life is only available to customers
who wish to replace parts that are core components of
their trampoline. For Ultra, these parts include:
• Springs,
Accessories
• 24 months [2 years] to the Shade Cover.
• 12 months [1 year] to purchased accessories – e.g.
Mister, Deck – not received during a promotional
period.
The customer may extend the standard 12-month [1
year] warranty to 36 months [3 years], if they purchase
an extended warranty within 7 days of their delivery
date.
7.2. Inclusions
This warranty covers manufacturing faults and defects
only.
If a product is damaged or rendered unsafe as a result
of a departure from its design specications during
production, this constitutes a manufacturing fault or
defect.
This may occur if – for example – use of incorrect
textiles during manufacturing causes a Safety Net
to disintegrate, or if improper welding produces an
unstable Frame.
7.3. Exclusions
7.3.1. Damage through wear and tear
This warranty does not extend to normal wear and tear
of the product. This may include, but is not limited to:
• Rusting of steel components,
• UV deterioration of textile components,
• Stretching of springs.
As outdoor products that are actively used, trampolines
and their accessories will experience wear and tear over
time.
• Safety Padding,
• Jump Mat,
• Joiner Poles,
• Safety Net (and components thereof),
• Net Poles,
• Frame Tubes,
• T-Joiners.
The programme does not extend to accessories or to
Shade Cover / Tent components.
7.0. Warranty
All Vuly products are sold with a manufacturing
warranty, which assures that the item is free of defects
in workmanship and materials (“warranty”).
7.1. Warranty periods
Warranty periods do not reset for any reason, unless
the customer purchases a new product. In this case,
that particular item will be covered by its own warranty
period. It does not affect – nor will it increase – warranty
periods for other purchased items.
Warranty periods always commence from the date of
item delivery, is for use under normal conditions and
applies for:
Ultra
• 60 months [5 years] to the Frame Poles, T-Joiners
• 48 months [4 years] to the Jump Mat (excluding the
print).
• 36 months [3 years] to the Springs.
• 12 months [1 year] to all other parts of a purchased
trampoline – e.g. Safety Padding, Safety Net and Net
Poles.
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